Tag Archive: #Self-Service Age

Learning Process Models & Implications for Design

Hubert Dreyfus; author of Mind over Machine, 86’ and What Computers Can’t Do, 92’ is best known for his model of the five different levels of skills acquisition. The key part of this model… Continue reading

Citizen Access to Digital Information [Mind the Gap]

AbilityNet have published a new strategy for digital inclusion. Written by Nigel Lewis, the paper makes the following points: 1. “There is an urgent need to address the growing gap between what technology… Continue reading