Diary Probes

“The process of gathering insights draws on a range of research methodologies, specifically design, usability and ethnographic methods….the goal is not necessarily published research. The goal is usable insight that will improve the quality that will improve the quality of the service design project.”

Polaine, Lovlie & Reason (2013) Service Design: From Insight to Implementation. Rosenfield Media, pp.182-183.

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